RETURN POLICY

Last updated April 14, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN SHIPPING COSTS

If you request a return and choose to use our DHL return label, we will deduct €4.99 from your refund.
You can also return the item with a shipping carrier of your choice at your own expense.

RETURN PROCESS

To return an item, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Onism-Studio

Attn: Returns

Kreuzerweg 4

81825 München

Germany

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

The return label can be created independently via the customer account in the respective order overview. If you ordered as a guest, you can request a return label from our Return Order page or from our customer service via email. The return period is 14 working days and counts from the receipt of the goods.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[email protected]